Tooting Removals Service Terms and Conditions

These terms and conditions set out the basis on which Tooting Removals provides domestic and commercial moving services, including packing, loading, transport, unloading, and related service options. By making a booking, the customer agrees that these terms apply to the relevant removal service, whether it is a full-house move, flat move, office relocation, specialist item transfer, or a partial removals service. For the avoidance of doubt, references to “we,” “us,” and “our” mean Tooting Removals, and references to “you” or “the customer” mean the person, business, or organisation making the booking.

These terms are intended to be fair, clear, and consistent with UK consumer and business law. They apply alongside any written quotation, inventory, service specification, or agreed job notes provided before the move. If there is any conflict between these terms and a written agreement issued for a specific booking, the written agreement will take priority to the extent of that conflict. Nothing in these terms affects your statutory rights under applicable UK law.

Any Tooting removals service is provided on the basis of the details supplied by the customer. It is therefore essential that the information given at the time of enquiry, quotation, and booking is accurate and complete. This includes the collection and delivery addresses, access conditions, property type, item list, parking arrangements, any lifting restrictions, and the existence of fragile, oversized, valuable, or hazardous goods. Where incorrect or incomplete information materially affects the job, we may revise the quotation, alter the service plan, or decline to proceed where safe and lawful performance is not possible.

Booking process begins when the customer requests a quotation or service proposal and supplies the relevant move details. The quotation may be based on volume, inventory, estimated labour time, access conditions, and any additional services requested, such as packing materials, dismantling, reassembly, or waiting time. A quotation is usually valid for the period stated within it, and acceptance after that period may require a new price or revised availability. Once the customer confirms acceptance, the booking is placed on our schedule subject to confirmation in writing, email, or other recorded method.

We reserve the right to request a deposit, advance payment, proof of address, identification, or additional information before confirming the booking. Where a site survey, video survey, or inventory review is required, the service may remain provisional until that assessment is complete. The customer must check all booking details carefully, including dates, timing windows, addresses, parking requirements, and any special handling instructions. Any changes made after confirmation should be communicated as early as possible and may affect price, staffing, vehicle size, or availability.

On the agreed moving day, the customer must ensure that the property is ready for access and that the goods to be moved are available in the agreed location. If the customer asks us to move items not previously disclosed, the service may be delayed, the quote may be adjusted, or those items may be refused where handling would be unsafe or unlawful. If parking permits, loading bay arrangements, building approvals, or lift access are required, the customer is responsible for making those arrangements unless we have expressly agreed otherwise in writing.

Our payment terms depend on the type and scale of the removal service. Unless otherwise agreed, payment is due in full on completion of the work, before or at the time of unloading, by the method we accept at the time of booking. In some cases, particularly for larger removals, specialist transport, or business relocation jobs, part-payment or a deposit may be required in advance. Deposits, once paid, are usually applied against the final invoice.

If a quotation is stated as fixed, it applies only to the service scope set out in the booking confirmation. If the work materially changes because of additional items, extra floors, long carry distances, waiting time, failed access, parking issues, or requests for additional labour, we may issue a revised charge. Any reasonable increase will be explained as soon as practicable. If the customer chooses not to proceed following a justified revision caused by changes to the original scope, cancellation charges may still apply.

Any invoice not paid on time may be subject to recovery action, statutory interest where applicable, and reasonable administrative costs incurred in pursuing late payment. We may retain possession of goods, to the extent permitted by law, until outstanding sums are paid in full. If payment is made by card, bank transfer, or another electronic method, the customer must ensure that the transaction is authorised and completed successfully before the goods are released or the booking is treated as settled.

Cancellations and rescheduling should be notified as soon as possible. If the customer cancels well in advance, we may at our discretion offer a reduced cancellation charge or refund any deposit after deducting reasonable administrative or planning costs. Where cancellation is made close to the moving date, particularly after resources, vehicles, staff, or third-party arrangements have been allocated, a higher cancellation charge may apply. The exact amount may depend on the notice period and the practical impact of the cancellation.

If the customer is not ready at the agreed time, fails to provide access, is absent from the property, or cannot complete payment, the booking may be treated as a late cancellation or aborted job. In those circumstances, we may charge for travel, waiting time, labour already provided, and any other costs reasonably incurred. If we need to postpone due to events beyond our reasonable control, we will seek to offer an alternative date or time, but we shall not be liable for losses caused by that postponement except as required by law.

We may also cancel or suspend a booking where the service would be unsafe, unlawful, or impossible to carry out in the agreed manner. This includes situations involving severe weather, vehicle breakdown, staff illness, access restrictions, unsafe loads, pest infestation, or the presence of prohibited goods. In such cases, we will aim to communicate promptly and may offer a revised date, partial service, or refund of sums paid for work not performed, subject to any non-refundable costs lawfully incurred.

Liability is limited in accordance with these terms and UK law. We will exercise reasonable care and skill in performing the removal service, but we are not liable for loss or damage caused by matters outside our control, including pre-existing defects, poor packaging supplied by the customer, hidden fragility, structural failure of property, or insufficient access information. The customer should ensure that items are suitably packed, protected, and ready for transport unless our quotation expressly includes professional packing services.

Where we provide packing or wrapping services, liability for damage may be limited if the item was already defective, improperly manufactured, or unsuitable for normal transport. Customers should identify and separately declare items of particular value, sentimental importance, antique condition, or special fragility. Unless agreed in writing, we do not accept responsibility for loss of data, software, or electronic content, nor for damage resulting from inherent weakness, normal wear and tear, or items that are not designed to withstand lifting, stacking, or transit.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that position, our total liability for a claim arising from a booking shall normally be limited to the amount paid for the relevant service, unless a higher limit is expressly agreed in writing. Any claim for damage must be reported as soon as reasonably possible and, where practicable, before the goods are moved from the delivery location.

Claims should include reasonable evidence of the damage or loss, including photographs, a description of the affected item, and any relevant supporting information. We may require the customer to allow inspection of the item, packaging, and any affected area before repair or disposal takes place. Failure to preserve relevant evidence may affect our ability to assess the claim. Where an item is repaired, replaced, or compensated, our total responsibility will not exceed the fair value of the loss proven, subject to any agreed service-specific limits.

Waste regulations are important when removals include clearance, disposal, or the transfer of unwanted items. Any waste collection, disposal, or recycling service will be handled in accordance with applicable UK waste legislation and duty of care requirements. The customer must not include hazardous waste, asbestos, clinical waste, chemicals, gas cylinders, pressurised containers, batteries, oils, paint, or any item that is prohibited or requires specialist disposal unless we have expressly agreed in writing and have the lawful ability to handle it.

We may refuse to carry items that appear contaminated, dangerous, or non-compliant with waste rules. The customer is responsible for ensuring that any waste presented for removal is accurately described and lawfully suitable for collection. Where the service includes disposal, we may use authorised transfer stations, recycling facilities, or licensed disposal routes as appropriate. Documentation may be retained to demonstrate lawful disposal where required. If the customer misdeclares waste or includes prohibited material, they may be liable for resulting costs, penalties, or third-party claims.

In relation to Tooting removals and any related clearance work, the customer acknowledges that ownership and responsibility for items pass only in accordance with the agreed service and the applicable law. If the customer requests disposal of goods that might have residual value, it is the customer’s responsibility to make that decision clear in advance. We are not obliged to assess, price, or salvage items unless that forms part of the written agreement. Items placed for disposal may be recycled, resold, donated, or destroyed, depending on condition and lawful handling requirements.

Governing law and jurisdiction for these terms shall be the laws of England and Wales. Any dispute arising out of or in connection with a booking, quotation, invoice, or service performance shall be governed by English law and, subject to any mandatory legal rights, the courts of England and Wales shall have exclusive jurisdiction. If the customer is a consumer, nothing in this clause affects any rights that may apply under mandatory consumer protection provisions or any rights to bring claims in the courts that are required by law.

If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force. A failure by us to enforce a term at any particular time does not waive our right to enforce it later. These terms may be updated from time to time, but the version applicable to a booking is the one in force when the booking was confirmed, unless a later change is expressly agreed by both parties.