Tooting Removals Terms and Conditions of Service

These Terms and Conditions set out the basis on which Tooting Removals provides removal, relocation, packing, storage arrangement and associated services to private and commercial customers within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Tooting Removals.

1.2 "Customer" means the person, firm or organisation booking or receiving the services.

1.3 "Services" means any removal, packing, loading, unloading, transport, delivery, storage arrangement or related services supplied by the Company.

1.4 "Goods" means the items, personal effects, furniture, equipment or other property to be moved, handled or otherwise dealt with by the Company.

1.5 "Quotation" means the written or electronic estimate provided by the Company describing the Services offered, the locations involved and the charges payable.

1.6 "Service Area" means the areas in which the Company normally operates and to or from which it provides removal and associated services within the United Kingdom.

2. Basis of Contract

2.1 The contract between the Company and the Customer is formed when the Customer accepts the Quotation in writing or electronically, and the Company confirms the booking.

2.2 The contract is subject to these Terms and Conditions only. Any other terms proposed by the Customer are excluded unless expressly agreed in writing by the Company.

2.3 The Services are provided for the sole benefit of the Customer and may not be assigned or transferred without the Company’s prior written consent.

3. Quotation and Pricing

3.1 Unless otherwise stated, all Quotations are estimates based on the information supplied by the Customer about the nature, quantity and location of the Goods, the access conditions and the distances involved.

3.2 The Company may amend the Quotation, or make additional charges, if:

a. the information provided by the Customer was incomplete or inaccurate;

b. the volume or weight of the Goods is greater than initially advised;

c. access to the property is significantly more difficult than described, including due to parking restrictions, stairs, narrow doorways or lifts;

d. there are delays or waiting times beyond the Company’s reasonable control;

e. additional services are requested or become necessary on the day of the move.

3.3 Unless expressly stated in the Quotation, the price does not include the dismantling or reassembly of furniture or fittings, the disconnection or reconnection of appliances, or the removal of any fixtures attached to the property.

3.4 All prices are provided in pounds sterling and, where applicable, are subject to VAT or other taxes at the prevailing rate.

4. Booking Process

4.1 To obtain a Quotation, the Customer must provide accurate details of the collection and delivery addresses, access conditions, parking arrangements, approximate inventory of Goods, and preferred moving date.

4.2 Bookings are subject to availability. The Company will confirm the date, time and scope of Services in writing or electronically. No booking is guaranteed until such confirmation is issued.

4.3 The Customer is responsible for checking all booking details on the confirmation and must notify the Company promptly of any errors or changes required.

4.4 The Company reserves the right to refuse any booking request without giving a reason, particularly where it would be unsafe, unlawful or impracticable to provide the Services.

5. Customer Responsibilities

5.1 The Customer must:

a. ensure that adequate parking is available for the Company’s vehicles at all relevant locations and, where necessary, arrange and pay for any permits or parking permissions;

b. ensure that the property is accessible at the agreed times and that lifts, stairways and passages are clear and suitable for moving the Goods;

c. pack all Goods properly and safely where packing is not included as part of the Services, using appropriate materials to minimise the risk of damage;

d. clearly label any fragile or high-value items and provide full written details of any items requiring special handling;

e. be present or represented throughout the collection and delivery, to direct the Services, complete any necessary documentation and check the premises and vehicle at the end of the move.

5.2 The Customer warrants that they are the owner of the Goods, or have the full authority of the owner to enter into the contract and to authorise the Company to carry out the Services.

6. Payments and Charges

6.1 The Customer must pay all charges in accordance with the payment terms set out in the Quotation or booking confirmation.

6.2 Unless otherwise agreed, a deposit may be payable at the time of booking, with the balance due no later than on completion of the Services on the moving day.

6.3 The Company accepts payment by the methods specified in the Quotation or booking correspondence. Cash payments may be subject to limitations or additional requirements.

6.4 If the Customer fails to pay any amount when due, the Company may:

a. withhold performance of the Services;

b. retain possession of any Goods until payment is received in full;

c. charge interest on overdue amounts at a reasonable commercial rate, from the due date until payment is made.

6.5 All charges must be paid without set-off, counterclaim or deduction, unless required by law.

7. Cancellations and Changes

7.1 The Customer may cancel or postpone a booking by providing written or electronic notice to the Company.

7.2 The Company reserves the right to apply cancellation or postponement charges as follows, unless otherwise specified in the Quotation:

a. if cancellation occurs more than 7 days before the scheduled move date, any deposit may be refunded or applied to a rebooking at the Company’s discretion;

b. if cancellation occurs within 7 days but more than 48 hours before the scheduled move date, the Company may retain all or part of the deposit to cover administrative and scheduling costs;

c. if cancellation occurs within 48 hours of the scheduled move date, or if the Customer is not ready for the move at the agreed time, the Company may charge up to the full quoted amount.

7.3 If the Customer requests changes to the date, time or scope of Services, the Company will use reasonable efforts to accommodate such changes but cannot guarantee availability. Changes may result in revised pricing.

7.4 The Company may cancel or suspend the Services if:

a. the Customer is in material breach of these Terms and Conditions;

b. providing the Services would be unsafe or unlawful;

c. circumstances beyond the Company’s reasonable control, such as severe weather, road closures, accidents or industrial action, make performance impracticable.

8. Excluded Goods

8.1 Unless expressly agreed in writing, the Company will not carry, pack or handle any of the following:

a. hazardous, flammable, explosive or corrosive materials;

b. illegal substances or items;

c. perishable goods, live animals or plants;

d. jewellery, cash, negotiable instruments, valuable documents or collections of exceptional value.

8.2 If any such items are accepted by prior written agreement, they will be moved entirely at the Customer’s risk and may be subject to additional charges and conditions.

9. Liability and Insurance

9.1 The Company will exercise reasonable care and skill in providing the Services and handling the Goods.

9.2 The Company’s liability for loss of or damage to Goods arising from its negligence or breach of contract is limited to a reasonable amount per item or per consignment, as specified in the Quotation or separate insurance terms.

9.3 The Customer is strongly advised to arrange adequate insurance cover for the full replacement value of the Goods during the move and any associated storage.

9.4 The Company will not be liable for:

a. loss or damage arising from normal wear and tear, inherent defects, or pre-existing damage;

b. loss or damage to items packed by the Customer, unless obvious external damage is visible and attributable to mishandling by the Company;

c. loss or damage resulting from the Customer’s failure to comply with these Terms and Conditions, including inadequate packing, overloading of boxes or failure to secure items properly;

d. any indirect or consequential loss, including loss of profits, revenue, goodwill or anticipated savings.

9.5 The Company will not be responsible for any loss or damage arising from circumstances beyond its reasonable control, including but not limited to adverse weather, traffic congestion, road closures, accidents, acts of terrorism or industrial disputes.

9.6 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within 7 days of completion of the Services. The Customer must provide full details and evidence to support any claim.

10. Access, Property and Parking

10.1 The Customer is responsible for ensuring that the Company has suitable access to all relevant premises at the agreed times.

10.2 The Company is not liable for damage to driveways, paths, lawns or other surfaces caused by vehicles required to gain reasonable access, unless resulting from negligence.

10.3 The Customer is responsible for arranging any necessary parking permits, suspension of parking restrictions or other local arrangements required to enable the Company’s vehicles to load and unload.

10.4 If suitable parking or access cannot be obtained, the Company may apply additional charges for extended carrying distances, waiting times or the use of smaller vehicles, or may decline to carry out the Services if it is unsafe or impracticable.

11. Waste and Environmental Regulations

11.1 The Company operates in accordance with applicable UK waste and environmental regulations within its Service Area.

11.2 The Company is not a general waste disposal contractor and will not remove household rubbish, construction debris, hazardous waste or any items prohibited by law or regulation.

11.3 Where the Company agrees to remove unwanted items, these will be treated as waste only if this is lawful and appropriate, and may be subject to separate charges.

11.4 The Customer remains responsible for ensuring that any items to be disposed of are lawful to discard and do not include hazardous or controlled waste.

11.5 The Company may decline to remove any items it reasonably believes would breach waste or environmental regulations or would be unsafe to transport or handle.

12. Delays and Waiting Time

12.1 The Company will use reasonable efforts to adhere to agreed arrival and completion times but such times are estimates and not guaranteed, as traffic and other factors may affect journey times within the Service Area.

12.2 The Company is not liable for any loss or expense incurred by the Customer due to delays beyond its reasonable control.

12.3 Where delays are caused by the Customer, including but not limited to late access, incomplete packing or waiting for keys, the Company may charge additional waiting time at the rate specified in the Quotation or otherwise notified to the Customer.

13. Complaints

13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.

13.2 The Customer should provide full details of the complaint, including relevant dates, addresses, descriptions of the Goods and any supporting evidence such as photographs.

13.3 The Company will review all complaints fairly and respond within a reasonable time, setting out any proposed resolution or explanation.

14. Data Protection

14.1 The Company will collect and process personal information about the Customer only as necessary to arrange and perform the Services, manage the account and comply with legal obligations.

14.2 The Company will keep such personal information secure and will not sell or disclose it to third parties except where required to provide the Services, process payments, recover debts or comply with law.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.

16.3 These Terms and Conditions may be updated from time to time. The version in force at the time of booking will apply to the relevant Services.

16.4 Nothing in these Terms and Conditions is intended to confer any rights on any third party, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

By confirming a booking with Tooting Removals, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.